Island Flo Car Rental · Willemstad, Curaçao · Daily pickup 9:00–18:00 · +599 9 675 1113 (phone and WhatsApp) · bookings@islandflo.com · Version 29 September 2026
These rental conditions and terms apply to every vehicle rented from Island Flo Car Rental in Curaçao. By signing the rental agreement or confirming a booking online, the renter accepts them. Where the signed rental agreement says something different, the rental agreement applies.
Contents
1. Driver requirements
- The main renter and every additional driver must be at least 25 years old and hold a valid driver’s licence.
- A valid national driver’s licence from your home country is enough in Curaçao; an international driving permit is not required. The licence must be in Latin script or come with an official translation.
- At pickup, each driver shows the original licence and a valid passport or ID card.
- Only drivers named on the rental agreement may drive the car. Additional drivers must be registered and approved at pickup; the fee is USD 5 per day.
- Island Flo may refuse a rental if a driver appears unfit to drive or cannot show the required documents.
2. Reservations, payment and deposit
What the daily rate includes
- Third-party liability insurance and local taxes
- Unlimited mileage
- Air conditioning in every car
- Delivery and collection at the airport, your hotel or another agreed address in Curaçao, arranged in advance
Not included: fuel, the own-risk amount (see section 3), optional extras, card fees and any fees listed in these conditions.
Payment
- The full rental amount is due at pickup, unless paid in advance online.
- We accept Visa, Mastercard, Maestro and American Express, and cash in US dollars, euros or Antillean guilders. A card fee of 5% applies to card payments.
- Minimum rental period: 3 days; shorter rentals may be possible on request for a surcharge.
Security deposit
- A refundable security deposit of USD 250 is due at pickup, by credit card or in cash.
- The deposit is returned in full when the car comes back on time, with the same fuel level, reasonably clean and without new damage.
- Costs for missing fuel, damage, cleaning, late return, fines or lost items are deducted from the deposit. If these costs are higher than the deposit, the renter pays the difference.
3. Insurance and damage liability
| Cover | Included? | Renter pays for damage to the rental car |
|---|---|---|
| Third-party liability (damage or injury to others) | Included in every rental | — |
| Basic cover (standard) | Included | Up to the own-risk amount of USD 750 per incident |
| Full cover (optional) | USD 15 per day | Own risk reduced to USD 0–250 per incident |
Not covered by any insurance, so always paid by the renter:
- Tyres, rims and windows, and damage to the underside of the car
- Lost or damaged keys and remote (replacement from USD 100)
- Wrong fuel (for example diesel instead of gasoline)
- Damage caused by driving on unpaved roads, off-road or through water
- Damage while breaking these conditions or the law (for example driving under the influence, an unauthorised driver, or reckless driving)
- Personal belongings left in the car
The renter checks the car with Island Flo at pickup; existing damage is noted and photographed on the rental agreement. Damage not noted at pickup is assumed to have occurred during the rental.
4. Pickup, return and late return
- Pickup and return take place between 9:00 and 18:00 at the agreed location (airport, hotel, vacation rental or Willemstad). Outside these hours is possible on request for USD 25.
- Airport: as a local company we meet you just outside the arrivals hall. Send us a WhatsApp message when you have your luggage; we complete the paperwork and inspection at a nearby parking area. Please give your flight number when booking so we can follow delays.
- The car must be returned on the agreed date, time and place, with keys, papers and all accessories.
- Late return: a grace period of 30 minutes applies; after that we charge USD 15 per hour, and from 2 hours late a full extra rental day.
- Early return, a late pickup by the renter, or cancelling on the day of pickup does not give a right to a refund for unused days.
5. Fuel, mileage, cleaning and smoking
- Fuel: same to same. Return the car with the same fuel level as at pickup. Missing fuel is charged at the pump price plus a refuelling fee of USD 20. All our cars run on gasoline; using the wrong fuel is at the renter’s expense.
- Mileage: unlimited.
- Cleaning: you don’t need to wash the car, but please return it reasonably clean.
| Situation | Fee |
|---|---|
| Sand inside the car | USD 25 |
| Wet or salt-water stained seats | USD 25 per seat |
| Excessive dirt, stains, spills or odours | USD 75–150 |
| Smoking or smoke smell (all cars are non-smoking) | USD 200 |
Tip for beach days: bring a towel for the seats and shake off the sand before getting in.
6. Use of the car
The car may only be driven on paved public roads in Curaçao. It may not be taken off the island. The renter must lock the car when leaving it and keep the keys safe and dry.
It is not allowed to use the car:
- by anyone not named on the rental agreement, or without a valid driver’s licence
- under the influence of alcohol, drugs or medication that affects driving
- on unpaved roads, beaches, off-road tracks or through deep water, unless Island Flo agreed in writing
- for races, rallies, tests or driving lessons
- to tow or push another vehicle or trailer
- to carry passengers or goods for payment, or more people than there are seat belts
- for any illegal purpose
If these rules are broken, the insurance may not cover the damage, the renter is liable for all costs, and Island Flo may end the rental and take back the car without a refund.
7. Accidents, breakdowns, theft and fines
In case of an accident
- Make sure everyone is safe. In an emergency, call 911.
- Do not move the car, unless the police or road service tell you to.
- Call the road service ForenSys: 9233 (from a local phone) or +599 9 461 3282. Also call the police (911) when someone is injured or the other party drives off.
- Call or WhatsApp Island Flo right away: +599 9 675 1113.
- Fill in the accident report (claim form) at the scene: names, addresses, licence plates and insurance details of everyone involved, plus witnesses. Take photos.
- Do not admit fault or sign anything other than the accident report.
- Stay with the car until ForenSys or Island Flo arrives.
If these steps are not followed, the insurance may not pay and the renter can be held liable for the full damage plus an administration fee of USD 50.
Breakdowns and flat tyres: call Island Flo first; do not have the car repaired without our permission. Every car has a spare tyre and tools. Tyre damage is at the renter’s cost. If the breakdown is caused by a technical fault, we replace the car as soon as possible.
Theft: report theft to the police and Island Flo immediately and hand over the keys. Without the keys, the renter is liable for the full value of the car.
Traffic and parking fines: the renter pays all fines received during the rental. Island Flo may pass on the renter’s details to the authorities and charge an administration fee of USD 25 per fine.
8. Cancellations, no-shows and changes
| When you cancel | Refund of prepaid amount |
|---|---|
| More than 7 days before pickup | Full refund |
| 2–7 days before pickup | 50% refund |
| Less than 48 hours before pickup, on the day itself, or no-show | No refund |
- Changes to dates, times or pickup location can be requested by email (bookings@islandflo.com) or WhatsApp and are subject to availability; we do our best but cannot guarantee changes close to the pickup date.
- If your flight is delayed, we follow the flight and wait for you at no extra cost.
- If Island Flo cannot provide the booked car, we offer a similar or larger car, or a full refund.
9. Extras, fees and general terms
Extras (on request, subject to availability): child seat or booster USD 5 per day, extra driver USD 5 per day (see section 1), delivery outside opening hours USD 25.
Fees overview
| Item | Fee |
|---|---|
| Card payment | 5% |
| Refuelling fee (plus fuel) | USD 20 |
| Late return | USD 15 per hour; full day after 2 hours |
| Lost or water-damaged key or remote | From USD 100 |
| Missing or damaged items (fuel cap, jack, radio, battery) | Repair or replacement cost |
| Administration fee | USD 25 per fine; USD 50 per accident claim |
| Smoking | USD 200 |
General terms
- Liability of Island Flo: Island Flo is not liable for loss of or damage to belongings left in the car, or for indirect losses such as missed flights or activities, except where the law says otherwise.
- Personal data: we use the renter’s details only to handle the rental, payments, insurance claims and fines, as described in our Privacy Policy. We do not sell personal data.
- Complaints: please contact us during the rental so we can fix it on the spot, or email bookings@islandflo.com within 14 days after the rental.
- Governing law: these conditions and every rental agreement are governed by the law of Curaçao. Disputes go to the competent court in Curaçao.
- Changes: Island Flo may update these conditions; the version published on the day of booking applies to that booking.
Contact
Island Flo Car Rental · Willemstad, Curaçao · +599 9 675 1113 (phone and WhatsApp) · bookings@islandflo.com
In an emergency: 911 · Accident road service ForenSys: 9233 or +599 9 461 3282